Refund Policy
Note: Please leave your correct email address in your order ,and remember to check your spam inbox, so that we can contact you about order details.
Customers who want to would like to look at the finished items before shipping, could not accept full refund if they do not like the items, or the customers have to pay 70% amount of the charge if they won't accept the items.
As we are custom made dresses, not in stock dresses, we do not accept returned dresses that with custom details include color, custom requests as we never resell such returned items to other customers.
Online purchases require flexibility and support. We understand that and wish to create a satisfying and enjoyable shopping experience for you. The return and cancellation policies below were written to accommodate customer's needs and also to address the specific nature of our merchandise.
Rush Order Charge, Custom Measurements Dresses and Custom Made Fee Never Refund！
3-DAY RETURN POLICY
All returned items must be in brand-new condition, with no smell of perfume or any other trace of worn, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
You should contact us within 3 days(from the date that the item is received) if you want to return the item back to us. You can email us to claim your return. A reply with the resolution is offered within 24 hours.
If we shipped you the right item, but you're not satisfied:
If you receive your order but not satisfied with it, please feel free to contact our customer service, we will help you find a perfect solution ASAP.
If we shipped you the wrong item, you have the option of:
Keep it for a 5%-20% refund.
Order a new one with 50% off.
Returning it for a 50% refund. Customers must confirm their eligibility for the return with customer service before sending items back.
Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited.
Completely custom made dresses do not enjoy the above rights.
Damaged or miss-shipped items
You are eligible for a full refund for damaged or miss-shipped items or you can choose to exchange your item. You just need to provide the proof of the problem to our Customer Service. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
Sizing or fitting issues
Items that do not fit properly but fit the specifications you provided cannot be returned or exchanged. Generally, due to differences in measuring tools and methods, there will be 1-2 cm error existence. So you must refer to our measurement guide and size chart very carefully before you select the size. we encourage you to find a local tailor to make adjustments.
CANCELLATION POLICY
Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
Customers who want to would like to look at the finished items before shipping, could not accept full refund if they do not like the items, or the customers have to pay 75% amount of the charge if they won't accept the items.
Orders canceled within 24 hours of payment,we will charge 25%.
Orders canceled over 24 hours after payment, we will charge 75%.
72 hours after payment, the order can NOT be canceled.
How to cancel an order that hasn't been paid?
Orders will be automatically canceled without payment within 7 days.
Why buyers need to pay for cancellations？
Many customers maliciously cancel orders for various reasons, so our company has issued these policies, because canceling orders halfway will cause us a lot of losses，since all our dresses are not in stock, but brand new and custom made for each order.